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  • Coverage: All of Dubai & Sharjah
  • Phone: +971 50 851 4981
  • Pets: Cats & dogs
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FAQ

Questions and answers

How much does a veterinary home visit cost?

The consultation fee depends on your location, appointment time, number of pets and services required. We will confirm the expected cost before the appointment is booked.

Which areas of Dubai and Sharjah do you cover?

City Mobile Vets provides home visits across most areas of Dubai and Sharjah. Availability depends on the exact location and veterinarian schedule. Please provide your area, address or location pin so the team can confirm availability.

Can you vaccinate and microchip pets at home?

Yes. Routine vaccinations and microchipping for cats and dogs can usually be performed during a home visit. The veterinarian will first review the pet's medical history and perform an examination to confirm that vaccination is appropriate.

Can you examine aggressive or very anxious pets?

Many anxious pets are calmer when examined at home. Please inform City Mobile Vets before the visit if your pet has previously bitten, scratched, escaped, shown aggression or required sedation during veterinary appointments. The veterinarian may modify or stop the examination if continuing would be unsafe.

Can you collect blood or urine samples at home?

Blood and urine samples can often be collected during a home visit, depending on the pet's condition, temperament and the test required. Some samples may need to be sent to an external laboratory, and certain procedures may require referral to a veterinary clinic.

Do you bring medications?

The veterinarian may carry selected commonly used veterinary medications and treatment supplies. Availability depends on the pet's condition and the medication required. Some prescriptions may need to be dispensed or collected separately.

Can multiple pets be seen during one visit?

Yes. Multiple cats or dogs in the same household can usually be seen during one appointment. Please tell us in advance how many pets need to be examined and the reason for each visit. Additional fees may apply.

What happens if my pet needs X-rays or hospitalisation?

If your pet requires X-rays, advanced imaging, surgery, oxygen therapy, hospitalisation or intensive monitoring, the veterinarian will recommend referral to an appropriate veterinary clinic or hospital. Home visits are suitable for many consultations and treatments, but they do not replace hospital care when advanced support is required.

Do you offer same-day appointments?

Same-day appointments may be available depending on veterinarian availability, your location and the nature of the request. They are not guaranteed. Please contact City Mobile Vets as early as possible to check availability.

What should I prepare before the veterinarian arrives?

Please prepare your pet's vaccination card or previous medical records if available, a list or photograph of any current medications, relevant photos or videos of the problem and a quiet, well-lit room for the examination.

Cats should be kept in a secure room before the veterinarian arrives. For dogs, please have a collar or harness available.

Do you treat birds, rabbits or exotic pets?

City Mobile Vets currently treats cats and dogs only.

Do you offer home euthanasia?

Yes. City Mobile Vets offers compassionate home euthanasia for cats and dogs. Please contact the team through WhatsApp so the situation, availability and arrangements can be discussed privately and sensitively.

How can I cancel or reschedule an appointment?

To cancel or reschedule an appointment, contact City Mobile Vets on WhatsApp as early as possible. Any cancellation fee or rescheduling conditions will be confirmed by the veterinary team.

How quickly will I receive a response?

Messages are answered according to veterinarian availability. Response times may vary, and the service is not monitored as an emergency hotline.

Which payment methods do you accept?

Payment can be made by cash, card or bank transfer.

This is not an emergency service

City Mobile Vets is not a substitute for a fully equipped emergency veterinary hospital. Do not wait for a home visit if your pet has any of the following:

  • Severe difficulty breathing
  • Collapse or loss of consciousness
  • Uncontrolled bleeding
  • Major trauma
  • Repeated or prolonged seizures
  • Suspected poisoning
  • Severe abdominal swelling
  • Inability to urinate
  • Sudden paralysis
  • Extreme or uncontrollable pain

Proceed directly to the nearest emergency veterinary hospital. Do not delay emergency transport while waiting for a home-visit response. If you are unsure, message us with your pet's symptoms and we will advise whether a home visit is appropriate.

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